Sceptical Woman’s Report Triggers HSA Whitening Cream Ban
The Health Sciences Authority (HSA) has issued an urgent warning, prompting a ban for the product “Q-nic Care Whitening Underarm Cream” The product, marketed as “safe” and “natural,” claimed to whiten, smoothen skin tone, and reduce body odour. However, HSA’s tests found that it contained dangerous levels of mercury, a potent steroid (betamethasone valerate), and a banned preservative (triclosan).
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The HSA whitening cream ban was triggered after a consumer raised concerns about the “Q-nic Care Whitening Underarm Cream.” She noticed the product’s unusually fast and effective results, suspecting it might contain potent substances. She reported her suspicion to HSA, prompting an investigation.
HSA uncovered that sellers distributed the product across various local e-commerce platforms, including Carousell, Shopee, and Lazada. The cream was also available at a physical retail store, Beauty & Bath, in Lucky Plaza.
HSA swiftly worked with platform administrators to remove all listings and seized the product stock from the shop. Two sellers are currently cooperating with HSA as investigations continue.
User Experience with Q-nic Cream
Medical Channel Asia spoke with Ms. E, a 24 years old lady, who shared that she had tried the cream years ago.
“It worked well, [the effect] was almost instant. Within one to two days, my skin lightened up.” She shared.
“It seemed too good to be true.”
There are also reviews shared online that raved about the cream’s effectiveness, with one video review garnering over 200,000 views sharing how popular the product is for lightening of not only underarms, but also the thighs, elbows and groin area.
@care.able Mantappsss djiwa ini cream!! #fyp #krimketek #underarmwhitening #qniccare ♬ Funny video “Carmen Prelude” Arranging weakness(836530) – yo suzuki(akisai)
Harmful Effects of Ingredients in the Banned Cream
Mercury, which is banned in cosmetic products, is extremely toxic. Prolonged use can cause skin rashes, numbness, dizziness, and long-term damage to the kidneys, nervous system, and digestive organs.
Betamethasone valerate, a potent steroid in the cream, is used in the treatment of inflammatory skin conditions. In Singapore, creams containing this steroid are restricted medication that can only be dispensed by a pharmacist or prescribed by doctors.
Using it without supervision increases the risk of skin thinning, hypersensitivity reactions, and steroid withdrawal syndrome. Stopping the cream suddenly may cause burning, redness, and itching. When the body absorbs this steroid, it can lead to high blood pressure, cataracts, bone disorders, and Cushing’s syndrome, which causes facial swelling and upper body obesity.
The cream contains triclosan, a banned preservative with antibacterial properties. Authorities do not permit its use in cosmetics like skin creams because it can cause skin irritation and other health issues.
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Advisory Issued Following HSA Whitening Cream Ban
Following the HSA whitening cream ban, the authority has issued an advisory for consumers. Individuals currently using “Q-nic Care Whitening Underarm Cream” are urged to stop immediately and consult a doctor.
Due to the high mercury and potent steroid levels in the product, sudden discontinuation without medical guidance may worsen skin conditions or lead to steroid withdrawal symptoms such as burning, redness, and itching.
HSA also cautions the public against products making exaggerated claims, such as being “100% safe” or “non-toxic.” These products may contain hidden harmful ingredients despite their assurances.
The agency advises consumers to be cautious when purchasing products from unfamiliar or dubious online sources, as adulterated items often have poor quality control and inconsistent ingredient levels.
HSA recommends buying health and cosmetic products only from reputable pharmacies or trusted websites with an established retail presence in Singapore.
All sellers and suppliers must immediately cease the sale and distribution of “Q-nic Care Whitening Underarm Cream.” HSA warns that strict enforcement actions will follow against anyone found selling products adulterated with banned or potent substances. Sellers and suppliers caught violating these regulations face severe penalties, including imprisonment of up to two years and/or fines up to $50,000 if convicted.
HSA encourages members of the public with information about the illegal sale of these products to report them by calling 6866-3485 during office hours (Monday to Friday) or emailing [email protected].
