5. We may collect and use your personal data for any or all of the following purposes:
(a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you (including the provision of any medical or healthcare services, the delivery of products purchased by you);
(b) verifying your identity;
(c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
(d) managing your relationship with us;
(e) processing or facilitating the processing of your claims;
(f) processing payment or credit transactions;
(g) improving the quality of medical or healthcare services through the performance of quality reviews and similar activities;
(h) creating de-identified information which is information that is not used or intended to be used to personally identify an individual (e.g. aggregate statistics relating to the use of the services on the Platforms);
(i) notifying you when Platform updates are available;
(j) marketing and promoting the Platforms, and the services and products offered on the Platforms to you;
(k) conveying health and wellness information to you;
(l) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or assisting in law enforcement and investigations conducted by any governmental and/or regulatory authority;
(m) converting the personal data to anonymised data for the purposes of analytics and market research;
(n) any other purposes for which you have provided the information;
(o) transmitting to any unaffiliated third parties including our third-party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and
(p) any other incidental business purposes related to or in connection with the above.
In the event we do contact you for any of the above purposes, you agree that we may contact you via email or text, or by calling at your email address or telephone number provided to us by you or your Authorised Representative.
5A. We may rely on the “legitimate interests” exception under the PDPA to collect, use and disclose personal data without your consent for the purposes of detecting and preventing fraud and misuse of our services. Such disclosures may be made to your insurer or your employer, where relevant for such purposes.
6. As you use the Platforms, services, or purchase or arrange for the delivery of products, certain information may be passively collected:
(a) Site Activity Information: We may keep track of some of the actions you take on the Platforms, such as the content of searches you perform on the Platforms;
(b) Access Device and Browser Information: When you access the Website from a computer or other device, we may collect anonymous information from that device, such as your Internet protocol address, browser type, connection speed, and access times;
(c) Cookies (i.e. small pieces of information that a site sends to your browser while you are viewing a website): We may use both session Cookies (which expire once you close your web browser) and persistent Cookies to make the Platforms and services easier to use, to make our advertising better, and to protect both you and DA. You can instruct your browser, by changing its options, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit. If you do not accept Cookies, however, you will not be able to stay logged in to the Platforms. We presently do not honor “Do Not Track” requests across all parts of our Platforms.
(d) Real-Time Location: Certain features of the Platforms use GPS technology to collect real-time information about the location of your device so that the Platforms can connect you to a healthcare professional/treatment provider near your location.
(e) Device information: We may also collect non-personal information from your mobile device or computer. This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include how you use the application(s) and information about the type of device or computer you use. In addition, in the event our application(s) crashes on your mobile device we will receive information about your mobile device model software version and device carrier, which allows us to identify and fix bugs and otherwise improve the performance of our application(s).
7. Without prejudice to clause 5B above, we may disclose your personal data where: (i) such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and services requested by you; or (ii) for any of the purposes described in clause 5 above:
(a) To our subsidiaries, related companies, affiliates, or partners;
(b) To the relevant parties who may process your claims for your medical care (which may include your employer or your insurer if you are making claims under your employee or insurance benefits scheme or policy). In such circumstances, we may disclose your medical diagnosis/information to such parties for the purposes of claims processing and/or verification of utilisation, if required by such parties;
(c) To contractors (including specialists and other healthcare providers), service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them (including logistics service providers, data service providers);
(d) As required by law, which can include providing information as required by a court order;
(e) When we believe in good faith that disclosure is necessary to protect your safety or the safety of others, to protect our rights, to investigate fraud, or to respond to a government request;
(f) To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of DA’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal data maintained on the Platforms is among the assets transferred;
(g) To any other person or organisation disclosed by us when you provide the information.
8. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to your employment contract should you be hired) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).