Teleconsultation in Singapore has changed the way patients seek care. Here are five expert tips to make your next online consult smooth and effective.
You woke up with a throbbing headache. The thought of braving the heat, traffic, and clinic queue just for a medical certificate makes you groan. Wouldn’t it be better if you could speak to a doctor from your own bed?
Teleconsultation is no longer a novelty for most of us. The healthcare landscape has evolved significantly in recent years, with virtual consultations emerging as a valuable tool in modern medicine. Without needing to be physically present at the clinic, patients can consult doctors virtually for minor health concerns.
Why Is Teleconsultation Gaining Ground?
Online consultation saves waiting time and reduces cross-infections at crowded clinics.
1. Convenient and Accessible
No more sitting in crowded clinics while sick. Online consultations let patients speak to doctors from home. In many cases, medications and medical certificates (MCs) can be delivered to the doorstep.
While it is convenient for those with mild ailments, teleconsultation is also particularly ideal for individuals with mobility challenges, tight schedules, or living in remote areas who need follow-up care.
2. It Saves Time
Both patients and doctors can save time. Appointments can often be scheduled more flexibly. Patients can also save travel and waiting times at the clinics and pharmacies. This efficiency supports lower cost and is particularly beneficial for those requiring caregivers’ assistance.
Doctors also benefit by managing time better, especially for follow-ups, medication reviews, or chronic condition check-ins.
3. It Reduces the Risk of Infection
Since pandemic hit us years ago, minimising unnecessary exposure in clinical settings has remained crucial. Teleconsultations lower the risk of cross-infection, particularly helpful for individuals with weakened immunity or elderly patients.
4. It Empowers and Educates Patients
Some telehealth platforms offer educational resources and self-monitoring features. For example, the OPTIMUM telemonitoring system is an easy-to-use app that allows diabetic patients to track their health. Abnormal readings trigger alerts to telehealth nurses for follow up through online consultations.
Some apps even include educational videos and lifestyle tips, making it easier for patients to stay informed and engaged in one’s own care.
Drawbacks of Teleconsultations
Despite its many advantages, teleconsultation in Singapore is not without limitations.
Communication barriers are one of the main issues. Elderly patients, those who are hard of hearing, or individuals facing language barriers may find virtual consultations less effective or confusing. Hence, they often prefer in-person visits.
There is also potential for misuse. Some may attempt to obtain medical certificate (MC) without genuine need. Additionally, the absence of physical examination could delay diagnosis. This can be detrimental in cases requiring urgent care.
Tips for a Smooth Teleconsultation Session in Singapore
Both doctors and patients play significant roles in ensuring smooth teleconsultation. Here are the tips:
For Patients:
Choose a Quiet and Private Space
- Make sure you are in a quiet and well-lit environment where you can speak freely.
- Ensure you have a stable internet connection.
Prepare Ahead of Time
- Note down your symptoms, concerns, and any questions.
- Prepare a list of your current medications (if any).
💡 Prepare your identification document (e.g. NRIC) in advance for verification.
Communicate Clearly
- Be punctual to your online appointment.
- Describe your symptoms accurately such as when they started, how they felt, and what affects them.
- Get a family member to assist if you have difficulty with hearing or language.
💡 Pro tip: “Pounding headache for 3 days, worse at night” is more helpful than just saying “headache”. Your doctor can only help you as much as you allow them to.
For Doctors:
Create a Professional Setup
- Choose a quiet, private, and well-lit setting, with a neutral background.
- Dress professionally.
- Start the consultation with a warm greeting.
- Briefly explain what the patient can expect during the session.
💡 Ensure both parties can see and hear each other clearly.
Review and Document Thoroughly
- Familiarise yourself with the patient’s history for a personalised consultation, especially during follow-ups.
- Record all details of the session, including any advice given and follow-up plans.
- If appropriate, provide a written summary after the consultation.
💡 Refer patients to an in-person visit if physical examination is needed.
Final Thoughts
Teleconsultation has become an integral part of Singapore’s modern healthcare that enhances access, efficiency, and patient education. With minimal preparation and the right approach, both patients and doctors can make the most of this technology, anytime and anywhere.
The key to success? Preparation and clear expectations. Whether you are the one in need or the one providing care, a well-executed teleconsult can make healthcare more accessible – no queue required.
